Artificial Intelligence Impact on Call Center Process
Hello Call-center owners! We know that Artificial Intelligence-based machine learning algorithms can understand how human agents identify and solve customer problems by learning & analyzing from the past data over time. So how wonderful it would be if we include an AI module integration or a support agent-like assistant powered by machine learning in the PBX call center phone systems such as 3CX & more?
The Artificial Intelligence module would know who the customer is, more on his/her recent or past activity, and the best way to answer his/her queries based on past inquiries.
That means: Customers get their questions answered quickly, in a self-service fashion with fewer inputs so that support person get more time, allowing them to provide one to one customer support and hence super fast service assistance! As a result, customers are happier, and happy customers = higher revenue= more money for the business!
The modern technology and this fast-changing world are getting more versed technically and this is an ongoing demand to make the business processes more compatible and streamlined with respect to time.
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