Tag: 2018 Business trends

Blockchain Technology and Industrial Revolutions

December 9, 2018

Many people think that blockchain is all associated with monetary transactions and cryptocurrency [It’s a subset only of Blockchain tech applications] and this is the biggest myth currently Blockchain technology is facing. We have already made a few posts on various parts explaining the Blockchain technology. Blockchain technology can increase the efficiency, speed, and transparency of entire industry-specific projects. The most positive effect of everything from basic to advance, all is stored in the blockchain repository.

In industrial revolutions, first of all, we should understand the industrial revolution that is taking place all around us and the types of it. We know that currently, the fourth industrial revolution is going on and before it, we have seen the 3 major changes/types in industrial development. What is special about this Fourth Industrial Revolution and other revolutions that have been in effect already?

Emma Whitner Florida

Emma Whitner Florida

The Past Industrial Revolutions
The First & foremost Industrial Revolution was considered in the late 18th century and termed as a startup movement towards industrialization, i.e. a decent shift from domestic production to a factory-based production. The Second Industrial Revolution held in the 20th century where applied industrialization was employed to
big corporations.
The Third Industrial Revolution which is in recent times i.e. 21st century saw the digitization of the manufacturing processes for the industries which were established as a result of earlier revolutions.
Today we are in the age of the Fourth Industrial Revolution and we should welcome it because it’s connecting the technologists, industrialists, venture capitalists, entrepreneurs, and even marketers all together! Yes, it’s in the intersection of five latest technologies called: Nanotechnology, Blockchain, AI & robotics, IoT, and biotechnology. The ultimate goal of using these technologies is to transform the way of manufacturing, simplifying the business operations, connecting the businesses for a great outcome and achieving the business goals in a productive way.
As this post is specific to Blockchain technology, we are now going to discuss the benefits of it.
(1) Digital Currency Management- The blockchain technology showing its impact on different industries including the financial market with its super first advanced application called Bitcoin. Bitcoin is a mode of digital payment and nothing but a form of digital currency called cryptocurrency [Encryption enabled for security] as well. This can be used in the place of physical money for the businesses. And the underlying technology behind the success of cryptocurrencies is called the Blockchain. There are so many digital currencies are in trade these days and here is a list you can check and go through it. List of Digital Currencies
(2) Cybersecurity- Creating a keyless security system to enable more privacy and strong protection against the theft is very crucial in today’s scenario and at present so many companies are working on this feature. A lot of devices have been configured with and will be done more in the near future. One of the decentralized authentication system REMME works on Blockchain technology where data is decentralized [Not stored on one central server, & shared to nodes on the network] which aims to replace logins and passwords with SSL certificates stored on a blockchain.
(3) Healthcare Revolution- Blockchain has changed the entire healthcare system with more firm records and ability to access them whenever it requires. The best example can be understood as storing the disease outbreak data into a blockchain [Which acts as a never-ending, permanent database], that staying reliability will increase the effectiveness at the time of disaster relief and response.
(4) Hotel Reviews and rating system- This is one of the best examples of Blockchain technology in a real-time world. This facility will help hotel management a lot and create a great place for actual customer centric permanent feedback. This will generate more scope of income for the writers too.
(5) In Manufacturing and Industrial revolution: Blockchain technology has everything at one place i.e. a record keeping, security, decentralized or distributive power that makes it easily available to the staff, or any user in the loop, transparency, and accessibility. The manufacturing sector is improving with Blockchain technology. India’s biggest corporation, Reliance Industries, has said that it is developing a blockchain-based supply chain logistics platform along with its own cryptocurrency, Jiocoin. Further, in the same niche, blockchain can be revolutionary in logistics, tracking and tracing on a real-time basis. There exists GPS but this technology enhances the analytical power along with the existing technology to optimize the cost.
(6) Eliminating the mediator’s role: We’ve seen and come across so many applications, or services that take help of a third party and we know that there is an additional cost associated whenever a third party is involved. The blockchain is getting this removed using a trusted transaction between the users.
(7) In Automation: As many people think Blockchain is only a digital currency system, we can have a further scope of bursting this myth by understanding with an example of self-driving cars. These automated cars can use blockchain technology to keep a permanent record of tracks, obstacles, machine learning on driving behaviors and more! Self-driving cars, sometimes referred to as autonomous vehicles, function by using complicated machine learning algorithms to ensure the safety and security of the car & its commuters. These algorithms go through millions of hours meaningful user driving data and patterns matching which are further used to make driving decisions. As a fact, self-directed vehicles would need to handle all their events – such as an ability to pay for their fuel cost, parking and other general functions such as stopping by a customer’s call & more. This creates an outstanding opportunity for blockchains as they can help with the development of self-driving vehicles in pooling data and also for a machine to machine payment processing.
The opportunity with Blockchain technology implementation is huge & endless. This has been a self-motivating for the technologists and its stockholders. Also, so many businesses, enterprises, technology honchos have started investing in it and a lot of industries are adopting this future technology into their business operations.
We at Kedjja specialize in developing the future world technology solutions that can help your business grow with this competitive market. Our skills in Blockchain consultancy & development, data analysis, IoT and artificial intelligence etc can demonstrate helpful solutions for your business.
Source: Emma Whitner

How Facebook AI & its chatbot will make humans more connected?

October 20, 2018

We all know that Facebook is leading the market and it has got the highest number of users worldwide. The recent audience report suggests that Facebook has over 2 Billion active monthly users worldwide and they are increasing rapidly.

@kedjjawww.kedjja.com

A question arises that what’s the main specialty that Facebook has ever got and why it’s leading all the way? So many social media channels are in existence and even industry specifics too but people are more connected to Facebook.
Our analysis and study suggest that Facebook is doing a lot of checks and balances to attract the audiences and also doing the in-depth analysis on user insights that what kind of posts a user likes a lot and what kind of content he loves to see and view in his/her timeline. Facebook has its own inbuilt search engine that lets the user search and explore the subject from the top content sharing or root information resources.
Apart from this, the FB social media channel provides timely users specific personalized and customizable videos which are too personal for any of its member. FB offers interactive features like FB live and storytelling which stands it alone in the competitive market.
Its business part is more impressive as it offers a lot of features through which any business can create its brand and capture the market locally or globally all the way via targeting the ads to get more.
Facebook’s growth in the last half decade has been stoked by the developing world. The company has constantly optimized its app for cheap Android smartphones and low-bandwidth connections even for low data consumption optimization is done to gain the most of the user presence all the time. It’s added 746 million users in the Asian continent and the rest of world region since connecting 1 billion users total. While it only added 41 million in the U.S. and Canada.
Now as artificial intelligence has disrupted almost every big brand and business, how FB could not have gained the best out of it? Yes, AI has transformed the way businesses interact with their customers through their FB support system. Almost every business which has a great market share and offering online services has configured or installed the artificial intelligence enabled smart bot or chatbot into their support.
The incorporation of a chatbot support into the business makes the most personalized experience for an FB user and probably this is one of the most possible reasons why Facebook chatbot is making humans more connected.
Facebook is advancing its field of machine intelligence and are creating new technologies to give people better ways to communicate. In short, to solve customer problems using advanced AI algorithms. Facebook uses Big data
Facebook’s AI research team director Yann LeCun says
“We have incredible people in FAIR who are making significant progress in AI, but to really move the bar it’s equally as important to be outward focused. To push the envelope, push the science and technology forward, we must be actively engaged with the research community. We publish a lot of things we do, distribute a lot of code on open-source, and engage deeply with academia to drive the progress.”
AI — the swift term for systems that learn from the available data, hunts for the more if needed and work on big data processing, make decisions using deep learning and improve without human intervention — is one of the future technologies which is being proposed by the tech honchos such as Google, Amazon and Microsoft, IBM for the enterprise level disruptive solutions. Google CEO Sundar Pichai in January called Artificial Intelligence as one of the most important things that humanity is working on and it’s more profound than electricity or fire need in our life.
While Facebook’s AI marathon has implemented automated voice assistants, like Amazon’s Alexa, or robotics or self-driving cars, the FB network has dedicated its full strength to its own system improvement and analyzing the images, videos and text. Facebook’s powerful AI engine also performs some extraordinary and advanced tasks such as facial recognition, language parsing and translation, finding of unwanted and censored or insecure content, user behaviour such as commenting the same text to multiple places, spam filtering via user actions such as doing comments with some “keywords” that FB considered in red flag and more.
Most of the people might be thinking that Facebook does this using its Pixel code which is a myth only. FB only tracks users behavior with their Pixel and it’s a kind of an outdoor activity and no AI involved in that at all. While, FB when scales its ad and user insights for a particular campaign, it uses its AI engine and find a match from there and that’s what makes it different and unique platform from the all the existing.
Incorporating AI enabled chatbot by the businesses also make it more powerful as they train the chatbot for the response a user can try and get the necessary information via interaction. It helps the businesses to save the cost by hiring a physical assistant for all the time. The current world is all about instant action and the prompt service by the chatbot what makes it more personally connected.
Source: Kedjja Chatbot Developers
Blockchain and Call center

Customer Support and Future Technology

September 9, 2018
We are living in the era of technology and we see a lot of changes in today’s fast-changing world. Each day there is a new update available and technologists are working to handle things actively. This is essential and much needed to meet all the current requirements with scattered & diversified niches. With this increasing demand for modernization in our daily lives, there is no choice left with people and hence they need to accept new future technologies. It can be anything i.e. from using a remote for controlling the smart devices to using audio notes for giving commands [You have used the Google input & listening services]; modern technology has made a lot of room in our general lives. Technologies like virtual or augmented reality VAR, artificial intelligence based automation devices and the Internet of Things [Smart devices operating on Internet as per your instructions] IoT that have got space in the past years and now there’s a new addition to the stack i.e. Blockchain Technology. To know more about this technology, you can check it here What is a Blockchain Technology and Its Future! In this post, we will understand the various applications those can be built or companies are currently working on using this fast growing technology and how they can simplify the problems around the world.
Please check the below applications where Blockchain technology offers a solution:
(1) Digital Currency Management– The blockchain technology showing its impact on different industries including the financial market with its super first advanced application called Bitcoin. Bitcoin is a mode of digital payment and nothing but a form of digital currency called crypto currency [Encryption enabled for security] as well. This can be used in the place of physical money for the businesses. And the underlying technology behind the success of cryptocurrencies is called the Blockchain. There are so many digital currencies are in trade these days and here is a list you can check and go through it. List of Digital Currencies
(2) Cybersecurity– Creating a keyless security system to enable more privacy and strong protection against the theft is very crucial in today’s scenario and at present so many companies are working on this feature. A lot of devices have been configured with and will be done more in the near future. One of the decentralized authentication system REMME works on Blockchain technology where data is decentralized [Not stored on a one central server, & shared to nodes on the network] which aims to replace logins and passwords with SSL certificates stored on a blockchain.
(3) Healthcare Revolution– Blockchain has changed the entire healthcare system with more firm records and ability to access them whenever it requires. The best example can be understood as storing the disease outbreak data into a blockchain [Which acts as a never-ending, permanent database], that staying reliability will increase the effectiveness at the time of disaster relief and response.
(4) Hotel Reviews and rating system– This is one of the best examples of Blockchain technology in real-time world. This facility will help hotel management a lot and create a great place for actual customer centric permanent feedback. This will generate more scope of income for the writers too.
(5) In Manufacturing and Industrial revolution: Blockchain technology has everything at one place i.e. a record keeping, security, decentralized or distributive power that makes it easily available to the staff, or any user in the loop, transparency and accessibility. Manufacturing sector is improving with Blockchain technology. India’s biggest corporation, Reliance Industries, has said that it is developing a blockchain-based supply chain logistics platform along with its own cryptocurrency, Jiocoin. Further, in the same niche, blockchain can be revolutionary in logistics, tracking and tracing on a real time basis. There exists GPS but this technology enhances the analytical power along with the existing technology to optimize the cost.
(6) Eliminating the mediators role: We’ve seen and come across so many applications, or services that take help of a third party and we know that there is an additional cost associated whenever a third party is involved. Blockchain is getting this removed using a trusted transaction between the users.
(7) In Automation: As many people think Blockchain is only a digital currency system, we can have further scope of bursting this myth by understanding with an example of self driving cars. These automated cars can use blockchain technology to keep a permanent record of tracks, obstacles, machine learning on driving behaviours and more! Self-driving cars, sometimes referred to as autonomous vehicles, function by using complicated machine learning algorithms to ensure safety and security of the car & its commuters. These algorithms go through millions of hours meaningful user driving data and patterns matching which are further used to make driving decisions. As a fact, self-directed vehicles would need to handle all their events – such as ability to pay for their fuel cost, parking and other general functions such as stopping by a customer’s call & more. This creates an outstanding opportunity for blockchains as they can help with the development of self-driving vehicles in pooling data and also for a machine to machine payment processing.
The opportunity with Blockchain technology implementation is huge & endless. This has been a self-motivating for the technologists and its stockholders. Also, so many businesses, enterprises, technology honchos have started investing in it and a lot of industries are adopting this future technology into their business operations.
We at Kedjja specialize in developing the future world technology solutions that can help your business grow with this competitive market. Our skills in Blockchain consultancy & development, data analysis, IoT and artificial intelligence etc can demonstrate helpful solutions for your business.
Source: Kedjja
People Connect

How to strengthen your customer service skills?

August 10, 2018

First, it’s important to make sure that your customer service team has the right skills for your managing customers’ needs. No amount of CRM software can compensate for shortcomings in this area. But what skills should you be looking for in a customer service rep?

  • Empathy, patience, and consistency. Some customers will be irate. Others will be full of questions. And others will just be chatty. You must know how to handle all of them and provide the same level of service every time.
  • Adaptability. Every customer is different, and some may even seem to change week-to-week. You should be able to handle surprises, sense the customer’s mood and adapt accordingly. This also includes a willingness to learn– providing good customer service is a continuous learning process.
  • Clear communication. Ensure you convey to customers exactly what you mean. You don’t want your customer to think he’s getting 50% off when he’s actually getting 50% more product. Use authentically positive language, stay cheerful no matter what and never end a conversation without confirming the customer is satisfied.
  • Work ethic. Customers appreciate a rep who will see their problem through to its resolution. At the same time, you must have good time management skills and not spend too much time handling one customer while others are waiting. Stay focused on your goals to achieve the right balance.
  • Knowledge. Ultimately your customers rely on you for their knowledge of your product. Stay informed enough to respond to most inquiries and know where to turn if the questions become too detailed or technical for you to answer. But don’t be afraid to say “I don’t know” either. Customers will appreciate the honesty and your efforts to find the right answer.
  • Thick skin. The customer’s always right… right? The ability to swallow one’s pride and accept blame or negative feedback is crucial. Whether your team works directly with customers or looking for feedback on social media, they’ve got to keep the customer’s happiness in mind.

Not sure if your reps have the right customer service skills? Survey or interview your customers to understand whether your service team is showing each of these traits. Running a customer feedback survey through your CRM program, at the point of sale, or when you send customers an invoice is a great way to see where your team’s skills do and don’t measure up.

Customer Service

3 Trends Shaping Customer Service In 2018

December 26, 2017

Is the current business year packing up the way you thought it would? For example, are your support or service centers well in hand, satisfying digital consumers? Or, are they lagging behind, out of satisfaction? How will you decide that? The star ratings? or any other criteria? Well, that doesn’t matter, what’s the important point here is: How well you do a customer retention? To get traction, trends need to be integrated into the business. Optimized to deliver great service and satisfaction. Before the year 2017 ends, let’s review a few trends that got traction—and will gain more ground in 2018.

Trend #1: Service solutions need advancement in technology i.e. AI and IAS

Automated processes including self-service solve simple, online transactions. Customers welcome the convenience. With the artificial intelligence, AI-enabled voice assistants are pleasing the consumers. But, they’re not truly human yet.

Trend #2: Customers are redefining their service experiences

As Forbes predicted for the year 2017 that there will be more retail businesses closing than the opening and this trend will likely to continue in the year 2018.  Consumers have started exploring their experience with online dealing and why they should not try when there exists a lot of offers, quality, and varieties for the same type of product they need. Remember, the money back guarantees played a devastating role for the retailers in the decorated and ornamented market.

Trend #3: On-Demand Workforce

This is a trend that is being used by the most of the big businesses. The idea of using this trend is to prepare a fully skilled, technically sound and experienced workforce of salaried professionals those are ready to serve on a business on-demand basis. The best part of it is the flexibility of reusing the workforce on the same day while the worst case is: the cost and structure of the company that hires them. But again, when a business needs fast services, better customer retention and maximum uptime, cost nowhere stands.

We hope you like this blog post.  Please share widely to let your friends, colleagues know more about 2018 business trends. Thanks