People Connect USA » Virtual Reality

Customer Support and Future Technology

September 9, 2018

We are living in the era of technology and we see a lot of changes in today’s fast-changing world. Each day there is a new update available and technologists are working to handle things actively. This is essential and much needed to meet all the current requirements with scattered & diversified niches. With this increasing demand for modernization in our daily lives, there is no choice left with people and hence they need to accept new future technologies. It can be anything i.e. from using a remote for controlling the smart devices to using audio notes for giving commands [You have used the Google input & listening services]; modern technology has made a lot of room in our general lives. Technologies like virtual or augmented reality VAR, artificial intelligence based automation devices and the Internet of Things [Smart devices operating on Internet as per your instructions] IoT that have got space in the past years and now there’s a new addition to the stack i.e. Blockchain Technology. To know more about this technology, you can check it here What is a Blockchain Technology and Its Future! In this post, we will understand the various applications those can be built or companies are currently working on using this fast growing technology and how they can simplify the problems around the world.

Please check the below applications where Blockchain technology offers a solution:

(1) Digital Currency Management– The blockchain technology showing its impact on different industries including the financial market with its super first advanced application called Bitcoin. Bitcoin is a mode of digital payment and nothing but a form of digital currency called crypto currency [Encryption enabled for security] as well. This can be used in the place of physical money for the businesses. And the underlying technology behind the success of cryptocurrencies is called the Blockchain. There are so many digital currencies are in trade these days and here is a list you can check and go through it. List of Digital Currencies

(2) Cybersecurity– Creating a keyless security system to enable more privacy and strong protection against the theft is very crucial in today’s scenario and at present so many companies are working on this feature. A lot of devices have been configured with and will be done more in the near future. One of the decentralized authentication system REMME works on Blockchain technology where data is decentralized [Not stored on a one central server, & shared to nodes on the network] which aims to replace logins and passwords with SSL certificates stored on a blockchain.

(3) Healthcare Revolution– Blockchain has changed the entire healthcare system with more firm records and ability to access them whenever it requires. The best example can be understood as storing the disease outbreak data into a blockchain [Which acts as a never-ending, permanent database], that staying reliability will increase the effectiveness at the time of disaster relief and response.

(4) Hotel Reviews and rating system– This is one of the best examples of Blockchain technology in real-time world. This facility will help hotel management a lot and create a great place for actual customer centric permanent feedback. This will generate more scope of income for the writers too.

(5) In Manufacturing and Industrial revolution: Blockchain technology has everything at one place i.e. a record keeping, security, decentralized or distributive power that makes it easily available to the staff, or any user in the loop, transparency and accessibility. Manufacturing sector is improving with Blockchain technology. India’s biggest corporation, Reliance Industries, has said that it is developing a blockchain-based supply chain logistics platform along with its own cryptocurrency, Jiocoin. Further, in the same niche, blockchain can be revolutionary in logistics, tracking and tracing on a real time basis. There exists GPS but this technology enhances the analytical power along with the existing technology to optimize the cost.

(6) Eliminating the mediators role: We’ve seen and come across so many applications, or services that take help of a third party and we know that there is an additional cost associated whenever a third party is involved. Blockchain is getting this removed using a trusted transaction between the users.

(7) In Automation: As many people think Blockchain is only a digital currency system, we can have further scope of bursting this myth by understanding with an example of self driving cars. These automated cars can use blockchain technology to keep a permanent record of tracks, obstacles, machine learning on driving behaviours and more! Self-driving cars, sometimes referred to as autonomous vehicles, function by using complicated machine learning algorithms to ensure safety and security of the car & its commuters. These algorithms go through millions of hours meaningful user driving data and patterns matching which are further used to make driving decisions. As a fact, self-directed vehicles would need to handle all their events – such as ability to pay for their fuel cost, parking and other general functions such as stopping by a customer’s call & more. This creates an outstanding opportunity for blockchains as they can help with the development of self-driving vehicles in pooling data and also for a machine to machine payment processing.

The opportunity with Blockchain technology implementation is huge & endless. This has been a self-motivating for the technologists and its stockholders. Also, so many businesses, enterprises, technology honchos have started investing in it and a lot of industries are adopting this future technology into their business operations.

We at Kedjja specialize in developing the future world technology solutions that can help your business grow with this competitive market. Our skills in Blockchain consultancy & development, data analysis, IoT and artificial intelligence etc can demonstrate helpful solutions for your business.

Source: Kedjja

Artificial Intelligence Impact on Call Center Process

September 2, 2018

Hello Call-center owners! We know that Artificial Intelligence-based machine learning algorithms can understand how human agents identify and solve customer problems by learning & analyzing from the past data over time. So how wonderful it would be if we include an AI module integration or a support agent-like assistant powered by machine learning in the PBX call center phone systems such as 3CX & more?

The Artificial Intelligence module would know who the customer is, more on his/her recent or past activity, and the best way to answer his/her queries based on past inquiries.

That means: Customers get their questions answered quickly, in a self-service fashion with fewer inputs so that support person get more time, allowing them to provide one to one customer support and hence super fast service assistance! As a result, customers are happier, and happy customers = higher revenue= more money for the business!

The modern technology and this fast-changing world are getting more versed technically and this is an ongoing demand to make the business processes more compatible and streamlined with respect to time.

Thanks for reading this post and it would be great and appreciated if shared the same with your friends and colleagues.

Source: Kedjja AI Module Integration and PBX Phone System

AI Virtual Reality and Internet of Things

How Artificial Intelligence, Virtual Reality, and IoT are redefining the Hospitality Industry

June 16, 2018

Whenever it seems that customer expectations can’t rise any higher, they do. To continue to earn customers’ loyalty, hospitality brands are embracing technology. And in particular, they are finding that Artificial Intelligence (AI), Virtual Reality (VR), and the Internet of Things (IoT) offer a mutually reinforcing equation of excellent service:

1. AI helps brands personalize the customer experience

Hospitality brands are increasingly on the hook for personalizing customers’ experiences the way Amazon recommends purchases and Facebook recommends ads.

While the idea isn’t new–rewards programs for capturing customer information have been around for decades–what’s different is that consumers expect continuity between their online and offline experiences. Guests want an offer they receive on an app to be valid at checkout, to fix an in-person service issue by chatting with the brand on Facebook Messenger, and for hotels, taxis, and airlines to remember their preferences. Because private Social Messaging conversations are asynchronous and persistent, they tie guests’ pre- and post-booking conversations together so service agents always know their history.

It can take a lot of work to unify all that disconnected data, which is why hospitality brands are investing in data warehousing and algorithms to help them know guests better than they know themselves.

2. Virtual reality allows travelers to try before they buy

VR allows brands to do more storytelling. VR is often touted for its ability to get viewers to empathize with what they’ve seen to a greater degree than is possible in video or print. This is why tourism boards from Wales to Singapore have launched innovation funds and VR documentary series to tell their stories in ways that strike an emotional chord. You may have seen the virtual reality office videos from your doctor’s clinic straight to your laptops. The impact of VR in marketing is definitely transformative and imperative for all types of brands.

3. Integrating home life with travel life

Have you heard about the Internet of things? Yes, an idea that has changed the world. You can have access to your home appliances while you are traveling or at a remote location.

Today, AI, VR, and IoT in hospitality are all converging. More connected devices mean more data. That means AI algorithms are trained on better datasets and can perform more functions. And a greater understanding of guests’ interests, desires, and experiences means more interactive and engaging VR experiences before, en-route, and at their destination.

As customer expectations rise, technology offers an answer. The challenge for hospitality brands is investing in the right systems before it’s too late.