5 Essentials of Great Customer Service
There is no greater value to any corporation than their customer service. Here are the top 5 needful customer service to be focused on:
1. Great customer service is caring.
Great customer service comes down to caring. Not only should the corporation care about the quality of their products, but should care even more-so about customer satisfaction. Companies should take the time to ensure the customer is delivered a product that works, and that the customer understands how to use and operate their product. Companies who pride themselves on great customer service take great value in creating referrals. To ensure this possibility, they make themselves available to their customers for any questions, repairs and or concerns, and if necessary offer to replace, compensate or refund what isn’t working.
Passion is the foundation of great customer service people and their organizations. Customer service is the “it” factor. It is passion which separates those individuals and organizations who excel from those who offer the customer the bare minimum to get by.
Solid communication is crucial when it comes to customer service. Communication requires effort, flexibility and a tremendous amount of patience and self-control on the part of the customer service agent. The customer, in most cases, should be treated as correct. And, customers are wrong sometimes as well.
Corporations that value customer service doesn’t just enforce procedures and shout instructions to their customers as an approach to problem-solving. It is the responsibility of each corporation to develop a culture of service and to see the undeniable value of serving those who purchase their products.
The customer who is expressing a lack of satisfaction doesn’t become a more pleasant person when met with automated systems with unreasonable hold times, and one transfer after another once they have finally gotten someone live on the phone.